GetCareTN | Turn-Key Solution
New Medical Practice with Revenue Streams
- Overview: Hired to establish a turn-key medical practice for GetCareTN in Nashville, TN, Patricia executed an initiative that spanned autonomous site selection to strategic handover. Despite COVID-19 challenges and local devastating weather and tragic events, the practice met revenue targets, earned patient trust, and laid the groundwork for expansion. Key responsibilities included space design, construction supervision, hiring and team building, and operational management. Nimble marketing tailored to pandemic dynamics generated $5.5MM in revenue. Ultimately, GetCareTN was transitioned to successors, equipped for ongoing success and profit enhancement.
Spine & Ortho | Footprint Expansion
Business Development & Construction
- Overview: Pioneered Spine and Orthopedic Specialists' expansion into new Florida and Tennessee markets, over 15 projects completed to date.
- Client Testimonial: "Patricia is the person I trust for turn-key solutions, skillfully managing projects from site selection and space planning to construction, staff hiring and training, operational management, and marketing. She masterfully streamlines workflow and patient movement in our clinics and manages tenant improvement budgets of up to $650K per project. Patricia ensures projects are delivered on budget and schedule. Her designs are efficient, enhancing patient and staff experiences." -Jacquelin Walker, MSN, RN, APRN, FNP-C
CPBSC | Customer Satisfaction Solution
IT Overhaul & New 25-Agent Call Center
Overview: Championed and managed the re-configuration of a legacy voice/data system, addressing customer dissatisfaction and streamlining employee workflow. Navigated the selection and implementation of Kinetic VoIP with Wheelhouse IT, transitioning to a superior VoIP system and establishing a new Call Center for enhanced support across 11 locations. It ensured seamless migration to this robust communication infrastructure, resulting in heightened customer satisfaction and a notable advance in the company's technological agility.
A2C | Digital Conversion & Project Management
Low-Voltage Cabling & Telecom
- Overview: Managed critical low-voltage electrical and telecommunication contracts, delivering high-caliber projects for industry giants such as TiresPlus, Target, Petco, and Accor Hotels. She supervised technical teams, dispatched an 11-vehicle fleet, and significantly increased revenue streams. By spearheading system computerization of scheduling, project management, service, and financial operations, Patricia enhanced organizational efficiency and fiscal management.
Triple Crown Events | Operational Management
Conventions | DanceSport Championships
- Overview: Entrusted with the conversion of manual processes to computerized systems and the operational management of week-long dancesport conventions, Patricia transformed the Triple Crown Events. Her leadership in integrating advanced technology catapulted these legendary gatherings into a new era, boosting efficiency and attendee engagement. She excelled in handling hospitality logistics for opulent resorts, expertly managing spaces of up to 20,000 sq. ft., and securing accommodations exceeding 1,500 room nights. Patricia's significant contributions have been instrumental as this prestigious series approaches its 50th anniversary.
- Client Testimonial: "Patricia is a creative and analytical thinker. Her acumen for efficiency and technology has remarkably raised the bar for our events. Her innovative approach to event design and management has established new industry standards. Skilled in data analysis, operational leadership, and enhancing participant experiences, she has consistently delivered spectacular events." - Larry Dean, DCU Founder
Event Video
Triple Crown DanceSport Championships are held at luxury resorts nationwide. This legendary organization is proudly celebrating its 50th Anniversary!
Tammy Fender | Design Project
Wordmark & Product Labels
- Overview: Retained by Tammy Fender Holistic Skincare to provide graphic design services.
- Client Testimonial: "Collaborating with Patricia was an effortless journey. She skillfully digitized an artist's rendering of my signature to create a distinctive wordmark. Also, she meticulously graphic-designed product labels that have since evolved into the hallmark of our globally acclaimed brand. " - Tammy Fender, Owner
CHEP | HR Analyses & Development
Leadership Assessment Programs
Overview: Conducted transformative 360 Degree Leadership Programs for C-suite Executives, Directors, and Managers across CHEP in North America. With three consecutive contract renewals as a testament to her efficacy, Patricia spearheaded comprehensive competency audits, providing targeted insights that empowered leadership to drive substantial improvements in individual prowess and overall organizational performance.